Returns & Restitutionspolitik for dueldecks.shop

Returns

På dueldecks.shop, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, you may return it under the following conditions:

  1. Støtteberettigelse til tilbagevenden:
    • Varer skal returneres indeni 14 Dage fra købsdatoen.
    • Varer skal være i deres originale, uåbnet emballage og i samme stand som da du modtog dem.
    • Bevis for køb (ordrebekræftelse eller kvittering) kræves for alle afkast.
  2. Non-Returnable Items:
    • Opened or used items.
    • Digital products and services.
    • Gift cards.
    • Sealed Products
  3. Return Process:
    • Contact our customer service team at [email protected] to initiate a return.
    • You will receive instructions on how to return your item(s).
    • Please ensure the item(s) are securely packaged to prevent damage during return shipping.
  4. Return Shipping Costs:
    • The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 arbejdsdage.

  1. Refund Methods:
    • Bank Transfer: Refunds will be credited back to your bank account.
  2. Refund Amount:
    • The refund amount will include the cost of the item(s) returned but will exclude any original shipping costs.
    • If the return is due to a mistake on our part, the refund amount will include the original shipping costs.
  3. Behandlingstid:
    • Refunds are typically processed within 14 business days of receipt and inspection of the returned item(s).

Damaged or Defective Items

If you receive a damaged or defective item, Kontakt os med det samme på [email protected] with details and photos of the damage or defect. We will arrange for a replacement or refund as quickly as possible.

Kontakt os

If you have any questions about our Returns & Refunds Policy, Kontakt os på [email protected]

Ved at placere en ordre på dueldecks.shop er du enig i dette returnerer & Refunds Policy. We reserve the right to amend this policy at any time without prior notice. Eventuelle ændringer vil blive offentliggjort på denne side